Our promise of ensuring that you are not alone in your claims journey whenever you are in need.
With Vishwas, our team of experts are dedicated to facilitate during the claims journey by providing guidance and know-how’s. Right from health, life, motor to commercial line for business claims.
Vishwas is the belief that comes alive through:
- Our strong industry connections help in seamless claims.
- Expertise across various domains to ensure smooth claims journey.
- In-depth knowledge across industries to help in times of crisis.
Discover Insights from Mr. Santosh Bagade, Head of Claims – Watch the Video Now 
Claim Query Request
Claim FAQ's
To make a claim, inform your insurer immediately, complete the claim form, and provide necessary documents such as medical bills, discharge summary, and diagnostic reports. The insurer will guide you through the process.
A pre-existing condition is a medical condition that you had before purchasing the Policy. Such conditions may have waiting periods, and coverage for them could be subject to certain terms and conditions.
Claim processing times can vary, but insurers typically aim to settle claims within 15 to 30 days, provided all necessary documents are submitted correctly.
Many policies offer cashless hospitalization in network hospitals, but you can also seek treatment at non-network hospitals and claim reimbursement later.
Co-payment is a cost-sharing arrangement where you pay a percentage of the medical expenses, and the insurer covers the rest. The co-payment amount is specified in your Policy.
Note : Remember that specific details and terms can vary among insurance companies and policies, so it's crucial to read your Policy document thoroughly and consult your Insurer/Broker or Agent for personalized information.
A motor insurance claim is a request made by a policyholder to their insurance company to receive financial compensation for damages or losses incurred due to an accident, theft, or any other covered peril.
In India, motor insurance claims can be broadly categorized into two types: own damage claims (for damage to your vehicle) and third-party claims (for damage or injury to others).
To report a claim, you should immediately contact your insurance company or agent and provide all the necessary details regarding the incident.
Required documents include the claim form, a copy of the policy, a copy of your driver's license, an FIR report (if applicable), and any other documents related to the incident.
At the accident site, ensure the safety of all parties involved and gather essential information like vehicle details, and contact information of witnesses, and take photographs if possible.
Most insurance companies have a network of authorized repair shops. Using these may offer additional benefits, but you can also choose your preferred repair shop.
The claim processing time can vary depending on the complexity of the claim, but insurance companies usually aim to settle claims within 7 working days after submission of the final Invoice.
NCB is a discount on your premium for not making a claim. It's unaffected by a claim for third-party damage, but for own-damage claims, it may be reduced or reset.
A deductible is the amount you must pay from your pocket when making a claim. It is deducted from the claim amount. Add-on products will help in lowering your claim deductibles.
Yes, you can transfer your NCB when switching insurance providers, provided you do so within 90 days of policy expiry.
In the case of a third-party claim, you should report the incident to your insurer, who will then handle the claim process on your behalf.
Damage caused by natural disasters can be covered under a comprehensive motor insurance policy, subject to policy terms and conditions.
The claim amount is determined based on the repair cost estimation, deductibles, and depreciation as per the policy terms.
A cashless claim settlement allows you to get your vehicle repaired at a network garage without paying upfront, as the insurance company settles the bill directly with the garage.
Yes, you can make a claim for a stolen vehicle, provided you have comprehensive coverage and have filed an FIR report with the police and intimate the claim to the insurance company immediately.
Yes, if you have personal accident cover, you can make a claim for partial and permanent disability/Death loss suffered in a motor accident.
In case of disputes, you can approach your intermediary and insurance Ombudsman or file a case in a consumer court for resolution.
If you are a victim of a hit-and-run accident, you should immediately inform the police and your insurance company.
Most policies have no limit on the number of claims, but frequent claims may affect your NCB and premium. Add-on products will be subject to varying caps based on the specific product.
You can track the status of your claim by contacting your Intermediary or insurance company. You can also use the online portal, if available.
Life insurance is a contract between an individual (the policyholder) and an insurance company in exchange for regular premium payments. where the insurer promises to pay a sum of money in exchange for a premium, upon the death of an insured person or after a set period (Maturity).
There are several types of life insurance policies, including term life insurance, whole life insurance, Endowment policy, Unit-linked insurance plan, Money-back Policy, Pension Plan, Critical Insurance Cover etc. Each type has its unique features and benefits.
There are three main types of life insurance claims — maturity, death, and riders.
To file a life insurance claim, you should contact the insurance company's claims department, typically by phone or through their website. They will guide you through the necessary steps and provide the required forms.
The specific documents required may vary, but common documents include the death certificate of the insured, original life insurance policy, a completed claim form, cause of death certificate, Hospital Papers and any additional forms requested by the insurer. Beneficiary information like KYC and bank details may also be necessary.
In addition, below documents required for Accidental/ Suicidal Death,
- Post-Mortem Report and chemical viscera report,
- FIR/ Panchnama/ Inquest Report and final investigation report
To file a maturity claim you will usually need the following documents:
The policy discharge form, original policy document, Your ID and age proof and Proof of your bank account details (submit passbook copy or cancelled check)
The processing time for a life insurance claim can vary depending on the insurer, the complexity of the case, and the completeness of the documentation. It may take anywhere from a few weeks to a few months.
Yes, an insurance company can deny a life insurance claim under certain circumstances. Common reasons for denial include policy lapses due to non-payment, misrepresentation on the application, or the policy's contestability period if there was a material misrepresentation.
In case of disputes, you can approach your intermediary and insurance Ombudsman or file a case in a consumer court for resolution.
If the primary beneficiary is deceased or cannot be located, the payout typically goes to the contingent or secondary beneficiaries listed in the policy.
A life insurance plan covers you from the moment your policy is issued. The only exception is death due to suicide, which gets covered under the policy after one year.
You can track the status of your claim by contacting your Intermediary or insurance company. You can also use the online Insurer’s portal.